Terms & Conditions

Effective from July 2013

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  • 1. Pricing

    -  The quotes given over the phone are based on national average room sizes.
    -  We reserve the right to increase the quotation if Bedrooms are larger than 20 square meters, Living rooms are larger than 40 square meters, the customer’s original requirements are
    -  Altered or the property conditions are different to those described.

  • 2. Access

    -  The customer is obliged to provide access to the property where the service will be performed. If he/she is not present at the time of the cleaning the customer is responsible for providing the keys. Failure to provide access to the property is subject to $50 non-refundable fee.
    -  Electricity and running water must be accessible within the property where the cleaning will be conducted. Failure to provide these is subject to $50 non-refundable fee.

  • 3. Payment

    -  The payment method is by cash upon completion of the service unless otherwise stated or agreed by us. The customer is obligated to make that payment before the cleaning team leaves the property.
    -  If customer and the company agree on a bank transfer or card payment, this has to be completed no later than 24 hours before the service appointment. We reserve the right to cancel an appointment if there has been no bank transfer or card details received.

  • 4. Cancellations

    -  Cancellation fees are not applicable if the customer informs the company more than 48 hours before the service is to be conducted; otherwise a $50 cancellation/rescheduling fee applies.
    -  We reserve the right to refuse any job if the condition of the property is dangerous for the health and well-being of our staff.
    -  We reserve the right to cancel or reschedule any booked appointment if unexpected circumstances occur.

  • 5. Claims

    -  No refund claims will be considered after the cleaning has been conducted and the team has left the property unless otherwise stated by the company.
    -  All services are considered performed up to the customer's expectations except otherwise stated by the customer within 24 hours of the cleaning being conducted. All complaints will be fully investigated and resolved to the satisfaction of the customer or alternatively to a standard we deem reasonable.
    -  The customer must agree to allow a re-clean or an inspection of any unsatisfactory work performed by the company before he/she arranges third party to conduct services.
    -  In a case of damage proven to be caused by us the company will either repair the item or if the item cannot be repaired the company will compensate the customer with the item's current cash value.
    -  Although our staff make every effort not to break items, unfortunately accidents do happen. This is why the company recommends all items of special value to the customer either monetary or sentimental to be stored and/or not cleaned during the service.
    -  We may require to enter a property where a problem has occurred within 24 hours of the service being conducted to investigate and make an attempt in finding a solution.
    -  The company advises you not to place any furniture on a carpet which is not completely dry and shall not be responsible for any damage this may cause.
    -  The company is not responsible for any existing damage to the customer's property that cannot be cleaned or repaired by our staff using the standard cleaning methods.
    -  The company is fully insured and every job we agree to take is covered.
    -  Our team will do their best to clean your kitchen appliances. However if they have not been cleaned since they have been bought or in the case of some existing damage, the Company is not responsible that the item cannot be cleaned using standard methods and products.
    -  If the customer wishes to have his refrigerator/freezer cleaned, he/she is responsible for emptying and defrosting it in advance.

  • 6. Special Offer Conditions

    -  Promotional offer cannot be combined with other offers or discounts.
    -  Promotional offer does not apply for minimum charges.
    -  Promotional offer does not apply for junk removal services.
    -  If you have any questions relating to these Redeem conditions please contact us.

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